Privacy Policy

1. Introduction

FactLock ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Information You Provide

• Account information (name, email address, password)
• Hotel information (name, address, website URL)
• Answers to questions about your hotel
• Google Business Profile data (when connected)
• Communications with us

Information Collected Automatically

• Device information (browser type, operating system)
• IP address
• Usage data (pages visited, features used)
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process your hotel's Internal Scan and generate findings
• Send transactional emails (verification, password reset, scan results)
• Respond to your inquiries and provide support
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Companies that help us operate our service (hosting, email delivery, analytics)
• With your consent: When you choose to share your approved answers with third-party platforms
• Legal requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS) and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to certain processing activities

To exercise these rights, please contact us at privacy@factlock.com

8. Cookies

We use essential cookies to enable core functionality. We do not use advertising or tracking cookies. You can control cookies through your browser settings.

9. Third-Party Services

Our service integrates with:

• Google: For OAuth authentication and Google Business Profile
• Resend: For transactional email delivery

These services have their own privacy policies governing their use of your data.

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: privacy@factlock.com
• Address: [Company Address Placeholder]